Frequently Asked Questions
Trusted Customer Service
Reliable Stocked & Delivered
Who is the manufacturer?
All of our furniture is manufactured by our company, Madbury Road. When we started our company we researched all of the high-end brand names in our industry, such as Pottery Barn, Frontgate, Lloyd Flanders, Brown Jordan, and Restoration Hardware. Once we found how their furniture was made and where they were getting it from, we began doing the same.
What is all-weather wicker, and is yours HDPE?
All weather wicker is a synthetic material that is made to look like traditional wicker. It is great for outdoor furniture because it does not fade in the sun, and it is completely waterproof. All weather wicker furniture is always hand woven, giving it a classy look and durability that is unmatched by other materials. Our all-weather wicker is HDPE, which stands for high density polyethylene.
What is powder coating?
Our frames are made with “powder coated” aluminum. This is a treatment applied to the frames to seal them for outdoor use. This seal prevents rust and corrosion, and ensures the furniture will last as long as it’s supposed to. Aluminum frames are a great material to use for outdoor furniture frames. They are light and strong, giving the furniture a long life and making it easy to rearrange or store in the offseason.
Are the cushions made with Sunbrella?
Yes, all of our cushions are made with Sunbrella fabric.
Do the sectional pieces attach?
Yes. We offer clips that attach to the underside of the frame and prevent the pieces from sliding on our all-weather wicker collections. For teak, velcro straps can be purchased to connect the frames together underneath the cushions.
Can the cushions be secured to the furniture?
Yes. All of our cushions are equipped with ties that easily attach to the frame of the furniture.
Can we leave the cushions on the furniture when not in use?
As with anything, the more you take of it the longer it will last. With outdoor cushions it is the same. We recommend covering or storing your cushions when the set is not in use. The cushions are made to get wet and be exposed to water, but they always need to be given the chance to dry. If it is raining for more than a few days in a row, make sure to protect your cushions. This will also allow you to use the set right away when the rain stops! Custom fitted outdoor covers can be purchased for each set.
Do you offer a warranty?
We offer a 5 year warranty on all frames and Sunbrella fabrics, and a two year warranty against manufacturer defects. We also always encourage our customers to call or e-mail us with any issues so that we can help!
What about the cheaper options on Wayfair, Amazon, and Costco?
The $1000 outdoor furniture sets online are sure to disappoint. If you look closely, you’ll see that all of these products look the same. They are boxy and lack style, they are deceivingly small, and the cushions are thin. It also all requires assembly, which is a huge red flag for outdoor furniture. Madbury Road’s lounge products do not require assembly, and have fully welded frames that will stand the test of time.
What is the fastest I can get my furniture delivered?
We offer some of the fastest shipping times in the entire furniture industry. If you live within 150 miles of our Rhode Island or New Jersey warehouses, most times your furniture can be delivered within 1-3 days.. If you live outside of our “local” delivery radius, your furniture will typically arrive within 10 business days. If the purchase is time sensitive, we encourage you to let us know and we will do everything we can to ensure it arrives on time.
Does Madbury Road offer commercial furniture?
Yes, we manufacture and regularly stock commercial outdoor lounge and dining furniture. We can also do a wide variety of custom orders for restaurants, cafes, hotels, and any other commercial setting.
How long will the furniture last?
With proper care, we usually say 15-20 years. As with anything, the better you take care of it, the longer the lifespan will be!
How do you clean the cushions?
Sunbrella fabrics are extremely easy to clean and most stains can be removed with a simple spot cleaning. For more stubborn stains, all of our cushions have slipcovers that are easy to remove and safe to machine-wash on a gentle setting.
Where do you ship?
Madbury Road offers free white glove delivery and assembly anywhere in New England. We offer $500 flat rate shipping throughout the continental U.S.
Does your furniture require assembly?
At Madbury Road, only our dining tables require about 10 minutes of assembly. All sectionals, sofas, dining chairs, club chairs, lounge chairs, and accessories do not require any assembly.